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Pick Your Part - Austin

4.0

• (1 reviews)

7900 S Congress Ave Avenue, Austin

67.37

7900 S Congress Ave Avenue, Austin

67.37

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Overview

Search LKQ Pick Your Part locations for Quality Used OEM Auto Parts at Discount Prices. We Offer Top Dollar for Junk Cars and We'll Even Pick It Up.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible parking lot

Onsite services

Gender-neutral restroom

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Overall

4.0

Quality

4.2

Pricing

4.8

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.0

Overall, the location seems to have a good reputation, with most customers having a positive experience. The staff is generally friendly and helpful, with some employees, such as Daisy and David, standing out for their excellent service. The variety of parts available is impressive, and the prices are often considered fair, although some customers have reported discrepancies between online and in-store prices.However, there are some issues that need to be addressed. The most common complaint is the difficulty in getting through to a representative on the phone, with many customers being routed to a call center overseas. Some customers have also reported being overcharged for parts or experiencing poor customer service.Additionally, the yard's alarm system has been a source of frustration for some customers, who have reported it going off frequently and inconsiderately. On the other hand, the yard's cleanliness and organization have been praised by many customers.To improve, the location could consider implementing a more efficient phone system, ensuring that prices are consistent across online and in-store platforms, and addressing the issue of the alarm system. Overall, with some adjustments, the location has the potential to provide an even better experience for its customers.