The hotel's cleanliness and maintenance are questionable, with several guests reporting dirty rooms, mold, and bed bugs. While some guests praised the staff's friendly service, others experienced rudeness and unprofessional behavior. The hotel's location is in a sketchy neighborhood, which may not be suitable for all guests. However, some guests appreciated the proximity to Lackland AFB and the convenience of having a full kitchen in their rooms. The hotel's pricing is relatively affordable, but some guests felt that the quality of the stay did not match the price. Overall, the hotel seems to be a mixed bag, with some guests having positive experiences and others having negative ones. The lack of a pool and the hotel's overall condition may be major drawbacks for some guests.