The location of the PNC Bank in Helotes is average, but there are some concerns about the quality of service. Many customers have reported poor customer service, including being lied to by bank staff and being given incorrect information. Some customers have also reported long wait times and frustration with trying to get assistance.One of the biggest issues is the lack of consistency in the service provided by the bank. While some customers have reported excellent service and friendly staff, many others have had negative experiences.The location is open during standard banking hours, but it's not clear if it's open on weekends or holidays. The website and online banking system seem to be the most efficient way to conduct business with the bank.The parking lot is wheelchair accessible, and the entrance to the bank is also accessible for people with disabilities. The bank offers a variety of services, including on-site services and a drive-through.There have been some issues with the bank's automated systems, including problems with the ATM and online banking. However, the bank's customer service has been slow to respond to these issues.The bank's hours of operation are Monday through Friday from 9am to 6pm, and Saturday from 9am to 1pm. It's not clear if the bank is open on Sundays.Overall, the location of the PNC Bank in Helotes is average, but there are some concerns about the quality of service. It's worth considering other banking options if you have had negative experiences with this location.