This business location has an overall score of 4.2 out of 5. While it received high scores for pricing and innovativeness, the quality of service was somewhat inconsistent. Some customers reported difficulties with communication, billing, and scheduling, which may be a concern for potential customers. On the other hand, many customers praised the professionalism and courtesy of the drivers and customer service representatives, which suggests that the company is making efforts to improve its quality. However, there is still room for improvement in this area. The company's innovativeness is a notable strength, as it has developed a convenient and flexible service that allows customers to store and transport their belongings on their own schedule. However, this also means that customers are responsible for securing their own load, which can be a drawback for some.It's worth noting that some customers have reported negative experiences, including damaged goods, miscommunication, and billing issues. These issues are a concern and should be addressed by the company to improve customer satisfaction.