The business location of Pollo Regio seems to be well-liked by customers, with an overall rating of 4.8 out of 5. The quality of the food and service is consistently high, with a rating of 4.4 and 4.6, respectively. The pricing is also fair, with a rating of 4.6. The innovativeness of the business is notable, with a rating of 4.9. The restaurant offers a variety of Mexican dishes, including charcoal-grilled chicken, tacos, and salsa bar, which are all made with fresh ingredients and cooked to order. The staff is friendly and attentive, and the atmosphere is casual and welcoming. The business has a strong reputation online, with many customers raving about the food and service. However, there are some issues with consistency, with a few customers mentioning that their orders were not made correctly or that the service was slow. Overall, Pollo Regio is a great option for those looking for delicious Mexican food in a welcoming atmosphere. It's worth noting that there are some comments from customers about issues with the business, such as slow service, incorrect orders, and high prices. However, these comments are not enough to deter from the overall positive experience that most customers have reported.