Pool Mart is a well-established retailer that offers a wide range of swimming pool equipment, including repairs, cleaning, and installation services. The store is easily accessible, with a wheelchair-accessible parking lot and entrance. The staff is generally friendly and helpful, with many customers praising their exceptional customer service. Some customers have reported issues with communication and follow-up after scheduling appointments, which has led to frustration and disappointment. However, the company has made efforts to address these concerns and improve their services.The store offers reasonable prices, which is a major plus for customers. However, some customers have reported issues with the quality of some products, which can be a concern for those who are looking for reliable and long-lasting equipment.Pool Mart's staff is knowledgeable and willing to go the extra mile to help customers resolve their issues. They have a strong focus on customer satisfaction and are committed to providing the best possible service. Overall, Pool Mart is a reliable and trustworthy choice for pool owners in need of equipment and services.Unfortunately, communication issues have been a recurring problem, causing delays and frustration for some customers. This is a significant issue that needs to be addressed to ensure that customers receive the service they expect and deserve.It is worth noting that the company has a long history of providing excellent service to its customers, and many customers have praised their expertise and willingness to help. However, the recent issues with communication have brought down the overall rating of the store.