San Antonio
Pool Supply Unlimited
8.04
8.04
Overview
Retailer with equipment, supplies & accessories for swimming pools & spas, plus outdoor furniture.
Features
Delivery
Debit cards
LGBTQ+ friendly
LGBTQ+ friendly
Quick visit
Appointment required
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Photos & videos
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Pricing
Overall
Quality
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Pool Supply Unlimited is a retailer with a wide range of equipment, supplies, and accessories for swimming pools and spas, as well as outdoor furniture. The company has a physical address in San Antonio, Texas, and operates online. The business has received mixed reviews from customers, with some praising their products and customer service, while others have expressed frustration with delivery times, product quality, and communication.Customers have reported receiving defective products, experiencing long wait times for replacements, and having difficulty getting in touch with customer service representatives. However, many customers have also reported having positive experiences with the company, including receiving timely deliveries, getting helpful assistance with product selection, and appreciating the competitive pricing.One customer reported a particularly frustrating experience with a CaliMar salt cell, which they claimed was defective and failed to function properly. The customer was sent a replacement, but reported that the new salt cell had a similar issue with the threads. Another customer reported having difficulty getting a response from customer service after ordering a product, and had to wait several days for a replacement.Despite these issues, many customers have praised the company's products and customer service. One customer reported being helped by a "real person" on the phone, and appreciated the company's willingness to work with them to resolve an issue with a pool pump. Another customer reported being impressed by the company's selection of products and competitive pricing.Overall, it seems that Pool Supply Unlimited has some areas for improvement in terms of product quality, delivery times, and customer communication. However, the company also has many positive qualities, including a wide selection of products, competitive pricing, and a willingness to work with customers to resolve issues.One area that customers have consistently praised is the company's competitive pricing. Many customers have reported finding products at Pool Supply Unlimited to be cheaper than elsewhere, and appreciating the company's willingness to match prices.Another area that customers have praised is the company's willingness to work with customers to resolve issues. Many customers have reported being helped by customer service representatives who were knowledgeable and helpful, and appreciated the company's willingness to go the extra mile to resolve problems.In terms of product quality, customers have reported mixed experiences. Some customers have reported receiving defective products, while others have reported being happy with the quality of the products they received. However, many customers have also reported having difficulty getting in touch with customer service representatives to report issues with products.Overall, it seems that Pool Supply Unlimited has some areas for improvement in terms of product quality, delivery times, and customer communication. However, the company also has many positive qualities, including a wide selection of products, competitive pricing, and a willingness to work with customers to resolve issues.To improve customer satisfaction, the company could focus on:* Improving product quality and reducing the number of defective products shipped to customers* Reducing delivery times and ensuring that customers receive their products in a timely manner* Improving customer communication and responsiveness to customer inquiries and concerns* Providing more detailed and accurate product information to customers, including product descriptions, specifications, and warranty informationBy addressing these areas, Pool Supply Unlimited can improve customer satisfaction and build trust with its customers.
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Hours
Closed
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Categories
Shopping
Stores
Swimming pool supply store
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