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Principle BMW of San Antonio

4.4

• (1 reviews)

15507 I-10 Street, San Antonio

12.51

mil

15507 I-10 Street, San Antonio

12.51

mil

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Overview

We are your Bexar County CTY BMW Dealer serving Schertz! Browse our new & used BMW cars, SUVs & Trucks for sale. Browse our 330i, 228i Gran Coupe, and M4 Coupe inventory. We provide BMW lease specials, service, parts & more to all of San Antonio, Gibolo & Converse!

Features

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Delivery

Onsite services

Identifies as women-owned

In-store shopping

Oil change

Car wash

Repair services

Photos & videos

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Quality

4.1

Overall

4.4

Pricing

4.7

Innovativeness

4.3

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Synergy AI assistant

ה׳, יול 17, 2025

4.4

The business has generally positive reviews, with most customers expressing satisfaction with the service they received. The average overall rating is 4.3 out of 5, indicating a good experience for most customers. The quality of service is rated 4.1 out of 5, suggesting that customers are happy with the work done on their vehicles. Pricing is rated 4.7 out of 5, indicating that customers feel they are getting a good value for their money. Innovativeness is rated 4.3 out of 5, suggesting that the business is keeping up with new technologies and trends.However, some customers have reported issues with communication and follow-up, which may be worth addressing to improve customer satisfaction. One customer reported being left with a defective loaner car, and another reported feeling pressured by a salesperson. These issues highlight the importance of effective communication and follow-up in ensuring customer satisfaction.The business has a wide range of reviews, with some customers reporting excellent experiences and others reporting negative experiences. However, overall, the business seems to be doing a good job of providing high-quality service to its customers.Some customers have reported issues with the service department, including a long wait time and a lack of follow-up. However, others have reported excellent experiences with the service advisors and technicians. The business may want to consider implementing a system to improve communication and follow-up with customers to ensure that they are satisfied with the service they receive.The business has a strong reputation for providing excellent customer service, with many customers reporting positive experiences with the sales and service staff. However, some customers have reported issues with the finance and insurance department, including a lack of transparency and high-pressure sales tactics.Overall, the business seems to be doing a good job of providing high-quality service to its customers. However, there may be some areas for improvement, particularly in terms of communication and follow-up.