Progressive Auto Parts seems to be a decent option for car parts and recycling needs. However, some customers have reported issues with the quality of the parts they received. Some parts were damaged, broken, or unusable, which led to significant inconvenience and financial losses for the customers. This suggests that the business may have inconsistent quality control measures in place.Despite the quality issues, Progressive Auto Parts has received praise for its customer service and pricing. Many customers have mentioned that the staff is friendly and helpful, and the prices are reasonable. However, some customers have reported being sold unnecessary parts or being charged extra fees.One major issue that stands out is the business's lack of accountability. Several customers have reported being denied refunds or replacements for defective parts, and some have even been told that they are not responsible for the issues. This lack of accountability is unacceptable and can damage a business's reputation.In terms of innovativeness, Progressive Auto Parts seems to be doing some things right. They offer a range of services, including in-store shopping, in-store pickup, and delivery. They also have a website and social media presence, which suggests that they are trying to stay modern and connected with their customers.However, the business's inconsistency in quality and lack of accountability are major concerns. These issues may be a major turn-off for potential customers and can ultimately harm the business's reputation and bottom line.