This storage location has a good overall rating, indicating a decent experience for most customers. The quality of the service is also rated high, suggesting that the staff is generally friendly and helpful. However, some customers may find the pricing to be a bit steep, as the average rating is only 4.7 out of 5. On the other hand, the innovativeness of the location is rated highly, indicating that they are always looking for ways to improve and offer new services. Despite some negative reviews, the location seems to be doing a good job of addressing customer concerns and providing a clean and safe storage space. One notable issue is the high number of complaints about the property being infested with rats, which may indicate a larger problem with pest control that needs to be addressed. The staff, particularly Gina, is consistently praised for their excellent customer service and friendly demeanor. They seem to go above and beyond to help customers, even offering to explain the differences in storage unit sizes and helping with the signing process. However, there have been some issues with communication and availability, with a few customers reporting that they were left waiting outside for extended periods of time. The location is wheelchair accessible, which is a plus for customers with mobility issues. They also accept debit and credit cards, making it easy for customers to pay their bills. The working hours are long, with the location open from 6am to 9pm, Monday to Sunday. Overall, this storage location seems to be a good option for customers who need a reliable and secure place to store their belongings. However, they may want to work on addressing the pest control issues and improving their communication and availability to provide an even better experience for their customers.