This storage facility has a good reputation, but there are some areas for improvement. The overall rating is 4.5 out of 5, indicating a high level of satisfaction among customers. However, the quality of the facility is only 4.2 out of 5, suggesting that some customers have experienced issues with cleanliness or maintenance. On the other hand, the pricing is excellent, with a rating of 4.8 out of 5, indicating that customers feel that the costs are reasonable. The facility's innovativeness is also impressive, with a rating of 4.5 out of 5, suggesting that they are using modern technology and techniques to improve the customer experience.Overall, this facility seems to be a good option for customers who are looking for a convenient and affordable storage solution. However, they may need to focus on improving the quality of their facilities and services to achieve a higher level of customer satisfaction.The staff at this facility are generally very helpful and friendly, with many customers praising their customer service skills. Deanna, in particular, has been singled out for her exceptional service, with many customers thanking her for her help and kindness. The facility's hours of operation are also convenient, with extended hours on weekdays and weekends.One potential issue that has been raised by some customers is the facility's security measures. Some customers have expressed concerns about the cameras not being able to capture clear images of license plates or vehicles, which could make it difficult to prevent theft or vandalism. However, it's worth noting that the facility is taking steps to improve their security measures, including implementing new technology and increasing the number of cameras.In terms of accessibility, the facility is wheelchair accessible, with a parking lot and entrance that are designed to be easily navigable for people with mobility impairments. The facility also accepts debit and credit cards for payment, making it easy for customers to rent a unit or pay their bills.Overall, this facility seems to be a good option for customers who are looking for a convenient and affordable storage solution. However, they may need to focus on improving the quality of their facilities and services to achieve a higher level of customer satisfaction.