This business location seems to have a strong point in pricing, offering affordable options for customers. However, its overall quality is somewhat compromised by several reported issues with workmanship, including incomplete and poorly done jobs. One of the main concerns is the lack of integrity and professionalism displayed by the owner, Rene, who has been accused of taking advantage of customers and pocketing their money. Communication issues and delays have also been a problem for many customers, which can be frustrating and lead to a negative experience. Despite this, some customers have reported positive experiences with the company, praising their work ethic and quality of work. Overall, it seems that this business has room for improvement in terms of quality and customer service.The business has a good working relationship with clients, and employees are often described as trustworthy and hardworking. However, there are concerns about the overall level of professionalism and the potential for subcontractors to cause damage and not clean up after themselves. The business's communication skills can be improved, as many customers have reported difficulty in reaching the owner or getting updates on their projects. There is also a concern about the business's payment structure, with some customers reporting that they were charged for work that was not completed or was subpar.It's worth noting that the business has a strong online presence and offers a variety of services, including flooring installation, remodeling, and tile work. They also have a strong reputation in the community, with many customers praising their work ethic and quality of work. However, it's clear that the business has some significant issues to address in order to improve the overall customer experience.