The business has a pleasant and welcoming atmosphere, with a wide variety of flooring options available. The staff is friendly and knowledgeable, happy to provide advice and guidance on selecting the right products. They offer a service guarantee, which gives customers peace of mind and confidence in their purchase. The store is wheelchair accessible, both in terms of parking and entrance, making it easily accessible for people with mobility issues. Delivery options are available, which is convenient for customers who may not be able to transport their purchases themselves. The business is a small, independent company, which gives it a personal touch and allows for more personalized service. The working hours are consistent and predictable, making it easy for customers to plan their visits. However, some customers have reported that the store can be a bit short-staffed at times, which may lead to delays in service.