The business has a good overall reputation, with a rating of 4.2 out of 5. However, the quality of service seems to be inconsistent, with some clients experiencing poor service and others being very satisfied. The pricing is generally reasonable, with some clients finding it a good value and others feeling it's a bit high. The business seems to be trying to innovate and improve, but it's not always successful.The salon has a long history of mixed reviews, with some clients having great experiences and others having terrible ones. The most common complaints are about poor service, long wait times, and inconsistent quality. However, many clients also praise the friendly and welcoming atmosphere, the cleanliness of the salon, and the reasonable prices.One issue that stands out is the problem with technicians not listening to clients' requests and not doing a good job. This has resulted in clients leaving unhappy and feeling like they've wasted their money. The salon needs to work on improving its communication and training its technicians to provide better service.Despite the issues, the salon has a loyal customer base and many clients have had positive experiences. The owners seem to be committed to improving the business and responding to customer feedback. With some tweaks to their service and training, the salon could potentially become a top-rated destination for nail care and spa services.