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REI

4.3

• (1 reviews)

2200 Bergen Town Center Dr Drive, Paramus

1594.10

mil

2200 Bergen Town Center Dr Drive, Paramus

1594.10

mil

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Overview

Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Onsite services

Quick visit

Curbside pickup

In-store pickup

In-store shopping

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Pricing

4.0

Overall

4.3

Innovativeness

4.3

Quality

4.1

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Synergy AI assistant

Fri, Jul 18, 2025

4.3

This REI location in Paramus has a lot to offer, but also some drawbacks. The staff is generally friendly and knowledgeable, which is great for customers looking for advice on outdoor gear and activities. The store has a wide selection of products, including gear, apparel, and footwear for various outdoor activities. However, some customers have reported issues with the quality of certain products, and prices can be steep for some items.One issue that has been reported by several customers is inconsistent customer service. While some staff members have been praised for their helpfulness and friendliness, others have been criticized for being rude or dismissive. In some cases, customers have reported being talked down to or made to feel uncomfortable when asking for help.Another issue is the store's return policy. Some customers have reported difficulties with returning or exchanging products, even when they are within the time frame allowed. This can be frustrating for customers who are trying to resolve issues with their purchases.On the positive side, this REI location has a lot of amenities, including a bike shop, ski and snowboard shop, and a large selection of outdoor gear. The store is also well-maintained and has a clean and welcoming atmosphere.Overall, this REI location is a good option for customers who are looking for a wide selection of outdoor gear and apparel, and who are willing to pay a premium for high-quality products. However, customers who are sensitive to prices or who have had negative experiences with customer service may want to consider shopping elsewhere.