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REI

4.3

• (1 reviews)

303 Lafayette St Street, New York

1591.98

mil

303 Lafayette St Street, New York

1591.98

mil

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Overview

Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.

Features

Delivery

Debit cards

Quick visit

In-store pickup

Wheelchair accessible entrance

In-store shopping

Credit cards

Onsite services

NFC mobile payments

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Pricing

4.5

Overall

4.3

Quality

4.3

Innovativeness

4.4

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Synergy AI assistant

Thu, Jul 17, 2025

4.3

This store is a great resource for outdoor enthusiasts, with a wide selection of gear and knowledgeable staff. The staff is generally friendly and helpful, although some customers have reported long wait times and difficulty getting assistance. The store's selection is vast, with a range of products from popular brands, including REI's own in-house labels. However, some customers have noted that the prices can be high, especially for certain specialty items.One of the standout features of this store is its commitment to customer service. Many customers have reported receiving excellent advice and guidance from the staff, who seem to genuinely care about helping customers find the right gear for their needs. The store's return policy is also relatively lenient, allowing customers to exchange or return items with ease.However, some customers have reported issues with the store's checkout process, which can be slow and disorganized. Additionally, some have noted that the store's inventory levels can be unpredictable, with certain items frequently selling out or being unavailable.One major issue that has been reported by multiple customers is the store's treatment of its employees. In recent months, the store has been embroiled in a labor dispute with its workers, who have been protesting over issues related to safety and working conditions. While the store has taken steps to address some of these concerns, many customers have expressed disappointment and frustration with the situation.Overall, this store is a great resource for outdoor enthusiasts, but it's essential to be aware of the potential issues with customer service and employee treatment. With a little patience and understanding, customers can still have a positive experience and find the gear they need to enjoy the great outdoors.