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San Antonio

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REI

4.3

• (1 reviews)

905 W Eastman St Street, Chicago

1056.74

mil

905 W Eastman St Street, Chicago

1056.74

mil

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Overview

Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.

Features

Debit cards

Quick visit

In-store pickup

Wheelchair accessible entrance

In-store shopping

Wheelchair accessible parking lot

Credit cards

Onsite services

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Overall

4.3

Pricing

5.0

Quality

3.1

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.3

The location has received generally positive reviews, but with some issues. The quality of products and services has been a concern, with some customers reporting poor customer service, understaffing, and miscommunication. However, the pricing has been consistent with other outdoor gear stores, and the innovativeness of the store has been praised for its wide selection of products and helpful staff. The issue that stands out is the inconsistent quality of service, which may be due to understaffing or poor training. Some customers have reported being ignored or dismissed by staff, while others have had positive experiences with helpful and knowledgeable employees. To improve, the store could focus on providing consistent and high-quality service to all customers. This store is a great place to find outdoor gear and apparel, with a wide selection of products and knowledgeable staff. The store's innovativeness is its ability to adapt to the needs of its customers, offering a variety of products and services that cater to different outdoor activities. However, some customers have reported issues with the quality of products, particularly with regards to used or returned items. It's also worth noting that some customers have reported being overcharged or being told that a product was not available when it actually was. To improve, the store could focus on ensuring the quality of its products and providing accurate information to customers. The overall experience at this store has been very positive, with customers praising the helpful and knowledgeable staff, the wide selection of products, and the convenient location. However, some customers have reported issues with the pricing, particularly with regards to used or returned items. Some customers have also reported being overcharged or being told that a product was not available when it actually was. The store's innovativeness is its ability to adapt to the needs of its customers, offering a variety of products and services that cater to different outdoor activities. To improve, the store could focus on ensuring the quality of its products and providing accurate information to customers.