The business has a mixed reputation. Several clients have reported issues with the quality of service, including poorly packed items, damage to furniture, and stolen belongings. Many have also complained about the company's reliability, with some experiencing long delays and difficulty getting in touch with staff. On the other hand, one client had a positive experience with the company, praising their efficiency and politeness. It appears that the company's management and staff are inconsistent in their work quality, which is a major concern for customers. The fact that some clients have reported being asked for "gas money" by drivers also raises suspicions about the company's business practices. One notable issue is the lack of transparency and accountability, as several clients have reported feeling frustrated and disrespected by the company's responses to their complaints. The company's inability to manage its staff and maintain a consistent level of service is a major red flag.