The business has received generally positive reviews from customers. However, some customers have experienced issues with the quality of products, citing stale ice cream and old-tasting chocolate. Pricing is considered to be on the higher side, but some customers have mentioned that the quality of products justifies the price. The business has been praised for its innovativeness, with a wide variety of unique and delicious treats available. However, some customers have experienced poor customer service, with some employees being rude and unhelpful. The business has also been criticized for its cleanliness, with some customers reporting finding broken restrooms and a lack of maintenance. Despite these issues, the business has a high overall rating and is a popular destination for customers looking for a sweet treat. A particular issue that was highlighted by some customers is the lack of a clear policy for accessing the restrooms, with some customers being told to use a nearby convenience store's restrooms instead.