Rod Musslewhite - GEICO Insurance Agent

4.2

• (1 reviews)

110 8910 Bandera Rd Road, San Antonio

11.33

110 8910 Bandera Rd Road, San Antonio

11.33

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Overview

Find out how your vehicle service or mortgage business could partner with GEICO to offer great customer service.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Pricing

5.0

Overall

4.2

Quality

3.8

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Synergy AI assistant

Fri, Jul 18, 2025

4.2

This office of GEICO offers a wide range of insurance services, including life, home, and car insurance. The office is wheelchair accessible, making it convenient for all visitors. The working hours are Monday to Friday, 9 am to 6 pm, which is suitable for most people. However, the office is closed on weekends, which may be a drawback for those who need to visit on Saturdays or Sundays.The office has received mixed reviews from customers. Some reviewers praised the office staff, particularly Rachel, who was described as friendly, knowledgeable, and helpful. They appreciated the thorough explanations of coverage options and the seamless transition of their insurance policies. However, some reviewers experienced poor customer service, with one reviewer describing the representative as rude and unhelpful.The pricing of the office is a major strength, with reviewers noting that they were able to save money on their insurance premiums compared to their previous policies. The office has a high rating for pricing, with a score of 5.0.However, the quality of service has been inconsistent, with some reviewers experiencing long wait times and poor communication. This has resulted in a lower rating for quality, with a score of 3.8.The office appears to be innovating in some areas, with reviewers praising the online quote process and the ease of use of the GEICO app. However, there is no specific information available on the office's innovativeness, which is reflected in the missing score.One issue that stands out is the poor communication and customer service experienced by some reviewers. This highlights the need for the office to improve its communication and customer service skills to provide a better experience for its customers.Overall, the office of GEICO has both strengths and weaknesses. While it offers competitive pricing and a wide range of insurance services, it needs to improve its customer service and communication to provide a better experience for its customers.