This location is a great place to find unique and high-quality boots. The staff is friendly and helpful, taking the time to show customers boots that fit their size and explaining the story behind each pair. The quality of the boots is exceptional, with many customers praising their comfort and craftsmanship. Prices are also very reasonable, making it a great value for customers. While there is no clear indication of innovativeness, the business's commitment to small-batch, handmade boots suggests a willingness to think outside the box and try new things. However, one customer had a poor experience with customer service, citing long wait times and unresponsive staff. This issue is worth addressing to ensure that all customers have a positive experience.