San Antonio
S & J Auto Group
2.92
2.92
Overview
Find great deals at S & J Auto Group in San Antonio, TX.
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Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
Overall
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The location has a mixed review from customers, with some reporting positive experiences and others expressing frustration and disappointment. Many customers have praised the staff, particularly Jerry, for their helpful and friendly service. However, several customers have reported issues with the quality of the vehicles they purchased, including problems with the engine, transmission, and other mechanical issues. Some customers have also reported feeling pressured into purchasing a vehicle that was not suitable for their needs or budget.Several customers have mentioned that the sales staff at the location are aggressive and pushy, trying to make a sale even when it's clear that the customer is not interested. Others have reported feeling rushed through the buying process, with the sales staff not taking the time to explain the terms of the sale or answer their questions.Some customers have reported issues with the payment process, including being charged high interest rates or fees for services they did not need. Others have reported feeling nickel-and-dimed, with the sales staff trying to sell them additional services or products that they did not need.It's worth noting that the location has a high rating from the Better Business Bureau, but this is likely due to the many positive reviews from satisfied customers. However, the negative reviews from customers who have had poor experiences with the location are numerous and vocal, and suggest that the location may have some serious issues that need to be addressed.One of the main issues with the location is the lack of transparency and honesty in the sales process. Several customers have reported feeling misled or deceived by the sales staff, who made promises that were not kept or exaggerated the features and benefits of the vehicles they were selling. This lack of transparency can lead to a breakdown in trust between the customer and the sales staff, making it difficult for the customer to feel confident in their purchase.Another issue with the location is the high rate of mechanical problems with the vehicles they sell. Several customers have reported that their vehicles broke down or experienced mechanical issues soon after purchase, which can be frustrating and costly for the customer.In order to improve their rating, the location could focus on improving their sales process, being more transparent and honest with customers, and ensuring that the vehicles they sell are reliable and well-maintained. By addressing these issues, the location may be able to improve their reputation and build trust with their customers.
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Categories
Automotive & Boat Service
Used Cars
Used car dealer
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