This business has a strong reputation for delivering high-quality services to its customers. The majority of reviewers praise the team's professionalism, expertise, and communication skills. Les, the owner, is often highlighted for his exceptional customer service and willingness to explain repairs and options in detail. The shop's fair pricing is also a significant advantage, with many reviewers appreciating the transparency and honesty in billing. While some reviewers mention minor issues with wait times, the overall experience is overwhelmingly positive. One issue that stands out is a rare instance of long wait times and lack of communication, which can be frustrating for customers. However, this seems to be an isolated incident, and the business has taken steps to improve its service and communication.