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Sam's Club

4.4

• (1 reviews)

3239 Goliad Rd Road, San Antonio

6.59

mil

3239 Goliad Rd Road, San Antonio

6.59

mil

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Overview

Membership-only warehouse chain selling a variety of bulk grocery items, electronics & home goods.

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

Quick visit

Curbside pickup

In-store pickup

In-store shopping

Same-day delivery

SNAP/EBT

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Overall

4.4

Quality

4.1

Pricing

4.6

Innovativeness

4.3

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Synergy AI assistant

Thu, Jul 17, 2025

4.4

The business is well-managed, with a clean and well-organized store. However, there have been issues with customer service, including long wait times and rude staff. Some customers have reported difficulties with returns and exchanges, and there have been complaints about the quality of some products. The store's parking lot and restrooms have also been issues. On the other hand, the store has a wide selection of products, including fresh food, electronics, and home goods. The Scan & Go feature is a convenient option for customers. The store's location is easy to access, and the hours of operation are convenient. Overall, the business has a good reputation, but there are some areas for improvement.Some of the main strengths of the business include:* Wide selection of products* Convenient location and hours of operation* Clean and well-organized store* Convenient Scan & Go featureSome of the main weaknesses of the business include:* Customer service issues, including long wait times and rude staff* Difficulty with returns and exchanges* Quality issues with some products* Parking lot and restroom issuesIt's worth noting that some customers have reported negative experiences with the store's customer service, including being hung up on, having their calls ignored, and being treated rudely by staff. Additionally, some customers have reported difficulty with returns and exchanges, including being told that the store's policy is to throw away returned items rather than offering a refund or exchange. However, other customers have reported positive experiences with the store's customer service and have praised the staff for being helpful and friendly.