The business location has received a good rating overall. The quality of the products and services provided is also satisfactory, with a score of 4.5. The pricing of the services is relatively high, but the customers seem to be satisfied with the value they receive. However, there is a noticeable issue with the business's approach to customer service, as seen in some of the reviews. In some cases, the owner has been dismissive and uncooperative with customers who have issues with their orders. This has led to some customers feeling frustrated and disappointed with their experience. Despite this, the business seems to be popular among customers, with many praising its fast turnaround times and high-quality products. It is worth noting that the business has been in operation for over 30 years, which suggests a level of experience and expertise in the field of embroidery. However, it also raises questions about the business's ability to adapt to changing customer needs and expectations. Overall, the business has both strengths and weaknesses, and customers should be aware of the potential issues with customer service before choosing to do business with them.