The building is located in a convenient spot, at Building 1820, Nellis St Street, Lackland Air Force Base City, making it easy to find. However, the working hours are quite strict, operating from 07:30 to 16:00, Monday through Friday, with no services provided on weekends. The business has wheelchair accessible parking and entrance, making it a welcoming place for people with disabilities. The services offered are typical of a government service, but the quality of service has been a letdown for some visitors. One of the major issues is that the phone number provided does not work, as the voicemail is full and no one answers. This can be frustrating for those trying to reach out for assistance. The address is San Antonio City Office, and the hours may not be adjusted to meet the needs of everyone in the area. Despite the issues, some visitors have reported satisfactory interactions with staff, which suggests that the business is working towards improvement. However, the consistent negative experiences raise concerns about the effectiveness of the services provided.