This business is a decent option for those seeking personal training and fitness services. The majority of customers seem to be satisfied with the results they achieve, which is reflected in the high overall rating. However, some customers have expressed disappointment with the communication and responsiveness of the trainers, which has led to a lower quality score.One of the main issues seems to be the difficulty in getting in touch with the trainers, with some customers waiting for days or even weeks to receive a response to their messages. This can be frustrating for those who are eager to start their fitness journey.On the other hand, the pricing of this business is competitive, with some customers even stating that it's worth every penny due to the significant weight loss and transformation they experience. The innovativeness of the business is also notable, with some customers praising the unique approach to fitness and the personalized attention they receive from the trainers.Overall, this business is a good choice for those who are willing to be patient and persistent in their pursuit of fitness goals. However, it's essential to be aware of the potential communication challenges and to be clear about your expectations and financial situation before committing to their services.There is an issue with inconsistent communication and responsiveness from the trainers, which can be frustrating for some customers.