This business is a decent option for those in need of repair services for their shoes and luggage. The quality of work is generally good, with many customers praising the skill and attention to detail of the staff. However, there have been some issues with inconsistent communication and a lack of follow-through on promised repairs.The pricing of the services is relatively high, but some customers feel that it is worth the cost due to the quality of the work. The business has shown some innovativeness in its approach to repair services, such as offering a warranty on certain repairs and using high-quality materials.One major issue that has been highlighted by some customers is the inconsistent communication and follow-through on promised repairs. Some customers have reported being left waiting for extended periods of time for their repairs to be completed, or being told that repairs would be done one way but then being done differently.Overall, this business is a good option for those who are willing to pay a bit more for high-quality repair services. However, customers should be aware of the potential issues with communication and follow-through.In terms of the specific services offered, the business seems to excel at repairing high-end luggage and shoes. The staff is knowledgeable and skilled, and the materials used are of high quality. However, some customers have reported issues with the repair of lower-end or less expensive items.The business also seems to have a good reputation in the community, with many customers praising the friendly and helpful staff. However, there have been some negative reviews from customers who have had poor experiences with the business.Overall, this business is a good option for those who are looking for high-quality repair services for their shoes and luggage. However, customers should be aware of the potential issues with communication and follow-through.