The business has a solid overall reputation with a high rating. The quality of services is consistently excellent, as evidenced by the numerous positive reviews. The staff, particularly Evelyn, are described as professional, compassionate, and trustworthy. The prices are reasonable, and customers appreciate the expertise and service included in the price. On the other hand, the business could benefit from updating their wigs to look more modern and contemporary. Despite this, the majority of customers have had a great experience, and it's clear that the staff is knowledgeable and caring. However, one customer felt non-responsive and unempathetic, which is a notable exception.