San Antonio
San Lucas Surgical Associates: Rolando Saenz, MD
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Overview
Trusted General and Colorectal Surgeon serving San Antonio, TX. Contact us at 210-745-6644 or visit us at 1303 McCullough Ave, Suite 362, San Antonio, TX 78212: San Lucas Surgical Associates
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
On-site parking
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Overall
Quality
Pricing
Innovativeness
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This location has established a reputation for excellence, with a vast majority of clients praising the staff's professionalism, kindness, and thoroughness. The doctor, Dr. Saenz, is often described as caring, knowledgeable, and patient, making clients feel at ease throughout their visit. The office's organization and communication skills are also highly praised. However, one client did express frustration with a staff member's rudeness and non-responsiveness, which is a significant drawback. Overall, this location excels in many areas, but a few hiccups can be a concern for some clients.The vast majority of clients have given the location a 5-star rating, with many expressing gratitude for the care they received. The clients' feedback highlights the excellent communication skills of the staff, who take the time to explain procedures and answer questions. Dr. Saenz is often described as a kind and caring doctor who makes clients feel at ease. The office's organization and efficiency are also highly praised, with clients appreciating the easy check-in process and minimal wait times.Some clients have also praised the office's willingness to go above and beyond to accommodate their needs. One client was particularly impressed with the staff's kindness and patience, especially when dealing with complex medical issues. The office's focus on patient care and well-being is evident in the clients' feedback, which highlights the staff's dedication to providing exceptional care.One client did express frustration with a staff member's rudeness and non-responsiveness, which is a significant drawback. This client felt that the staff member was unresponsive to their concerns and that the office did not follow through on promised services. However, this issue appears to be isolated, and the majority of clients have had positive experiences at the location.Overall, this location excels in many areas, but a few hiccups can be a concern for some clients. The excellent communication skills of the staff, the kindness and care of Dr. Saenz, and the office's organization and efficiency are all major strengths. However, the office would benefit from addressing the issue of staff rudeness and non-responsiveness to provide the best possible experience for all clients.
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Hours
Closed
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Categories
Medical Service
Medical clinic
Hospitals
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