The location at Building 2143, E Houston St Street, San Antonio City, is highly rated by customers. The employees are described as friendly, professional, and helpful. They work with clients to find the best solution for their financial needs, and the process is often described as easy and fast. The staff is commended for their excellent customer service, and clients appreciate their willingness to work with them. The location is also wheelchair accessible, making it convenient for people with mobility issues. The employees are praised for being understanding, patient, and compassionate, taking the time to listen to clients' concerns and answer their questions. Overall, the location provides a positive experience for its customers, and the employees are a major contributor to this success. One area that could be improved is the initial experience of the new clients, as some of the reviews mention that the employees are not very welcoming at first.