San Antonio
Security Service Federal Credit Union
5.11
5.11
Overview
Get the best rates on loans and deposits with an account at Security Service. Open an account today!
Features
Onsite services
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
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Quality
Overall
Pricing
Innovativeness
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The reviewed location is part of the Security Service Federal Credit Union, specifically located on SE Military Dr in San Antonio. The credit union offers personal and mortgage loans. Customers appreciate the friendly and professional staff, with many praising the assistance of staff members such as Reyann Hernandez, Ruby Hernandez, and Natasha C. They highlight the thorough and knowledgeable approach to explaining products and services, making customers feel at ease. Many customers have expressed their satisfaction with the prompt and efficient service, often receiving help with a variety of tasks, including account opening, loan processing, and mobile banking. On the other hand, there are a few customers who expressed dissatisfaction with the service, citing issues with wait times and the perceived lack of care for customers' concerns.The overall quality of the service has room for improvement, but customers appreciate the attempts made by staff to address their concerns and provide helpful assistance. Pricing seems to be competitive, as indicated by a high score in this category. However, innovativeness could be improved, with some customers expressing the need for more digital banking options and streamlined processes. Despite these areas for improvement, the credit union has a good overall reputation, and many customers are satisfied with their experience.The longest wait time for customers was up to 10 minutes when there were three vehicles in the same line. However, this did not deter many customers from praising the friendly and knowledgeable staff. One customer appreciated the thorough explanation of services and products, stating they felt confident in their financial decisions. The credit union seems to prioritize customer service and satisfaction, which is reflected in the overall positive reviews.
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Hours
Closed
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Monday
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Categories
Financial Service
Mortgage Loans
Credit union
Personal Loans
Mortgage lender
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