San Antonio
Shell
8.64
8.64
Overview
Find the nearest petrol, diesel, gas, LNG and hydrogen station or charging point (or fast charger). View the available fuels, EV charging options at Shell Recharge and in-store offers at the station. Navigate easily and directly to a Shell station near you and enjoy a delicious coffee, snack or fresh sandwich from our Shell Café along the way.
Features
Restroom
Wheelchair accessible restroom
Car wash
Convenience store
ATM
Onsite services
Diesel gas
NFC mobile payments
Propane exchange
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Quality
Pricing
Overall
Innovativeness
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This location is a convenient spot to fill up on gas and grab a few essentials, but some aspects of the experience leave room for improvement. The working hours of 24/7 are a major plus, allowing customers to visit at any time. The fact that the store is wheelchair accessible and offers a clean restroom, convenient store, and ATM adds to its usability. Some reviewers have praised the friendly and helpful staff, which is a significant advantage.However, there are several concerns that have been raised by multiple customers. Many have reported being overcharged or receiving incorrect change, which raises questions about the store's accuracy and attention to detail. Additionally, a few reviewers have mentioned that the prices are on the higher side, which might deter some customers from visiting.Another issue that has been mentioned is the behavior of some employees, with a few reviewers reporting being treated rudely or being denied service for various reasons. These incidents, while not representative of the entire staff, do suggest that the store could benefit from better training and customer service protocols.Overall, this location has its strengths and weaknesses. While it is a convenient and accessible spot for some essentials, the issues with pricing, accuracy, and customer service need to be addressed to provide a better experience for all customers.One particular issue that stands out is the need for more accurate and reliable service. Several customers have reported being overcharged or receiving incorrect change, which is a significant concern and can erode trust in the store. This issue should be prioritized to prevent further instances and maintain a positive reputation.In terms of innovativeness, the store's implementation of NFC mobile payments and its wide range of offerings, including propane exchange and car wash, demonstrate a willingness to adapt to changing customer needs and preferences. However, more could be done to improve the overall customer experience and address the concerns mentioned above.
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Categories
Automotive & Boat Service
Shopping
Convenience store
Stores
Gas station
Fuel Stations
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