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4.5

• (1 reviews)

11045 15900 La Cantera Pkwy Parkway, San Antonio

13.66

mil

11045 15900 La Cantera Pkwy Parkway, San Antonio

13.66

mil

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Overview

Mattress chain specializing in beds with adjustable firmness & support, plus pillows & bedding.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

Checks

Identifies as women-owned

In-store pickup

In-store shopping

Assembly service

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Reviews

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4.5

1 reviews

Quality

4.2

Pricing

4.8

Overall

4.5

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.5

The reviewed location is a part of a chain store with a specialized concept that offers beds with adjustable firmness and support, along with pillows and bedding. The store provides services like assembly and delivery, and it is easily accessible by car. The customer service is generally well-regarded by visitors, who praise the sales staff for being knowledgeable, patient, and helpful in explaining the features of the products. Many customers were satisfied with their purchases, and some have reported improved sleep quality. However, there were a few instances of poor customer service, including a case where a customer felt pushed towards buying a product, and another case where a customer experienced issues with their bed and received unsatisfactory assistance from the store.The store has a good reputation, with most customers giving high ratings for their overall experience. However, the quality of the products has been inconsistent, with some customers reporting issues with their beds, such as flat sides and poor support. The pricing is generally considered to be on the higher side, but some customers feel that the products are worth the investment.One notable issue was reported by a customer who experienced problems with their bed, including a flat side and poor support. They were initially told that the issue was with an old bed, but later discovered that it was a design flaw. The customer felt that the store did not take responsibility for the issue and that the warranty was not honored.Overall, the store seems to have a good reputation, but there are some areas for improvement, particularly with regards to the quality of the products and the customer service.