The business appears to be well-regarded for its high-quality workmanship and fair pricing. The overall rating suggests a strong reputation, with an average score of 4.6 out of 5. The quality of the work is consistently praised, with many customers mentioning the excellent results they received. Pricing is also considered reasonable, with some customers noting that the prices are even lower than expected. The innovativeness of the business is also notable, with some customers mentioning that the owner, Smiley, is an artist with leather and is able to create unique and custom solutions for his customers. However, there is one notable issue that some customers have experienced: inconsistent business hours and difficulty in getting in touch with the owner. Some customers have reported that the owner is often unavailable or has changed his hours without notice, which can make it difficult for customers to get their repairs done in a timely manner. Despite this issue, the business overall seems to be well-regarded and worth considering for anyone in need of shoe repair or leather work.