This business has a good reputation, with a 3.9 rating on third-party review sites. The majority of customers have had positive experiences, praising the staff's knowledge and friendliness. However, there are some concerns about pricing, with some customers finding it to be too high.One of the standout features of this business is its staff. Customers have praised the employees for being knowledgeable, friendly, and helpful. They have taken the time to explain products and help customers find what they need.On the other hand, some customers have had issues with pricing. Some have found the prices to be too high, and others have felt that the staff has been pushy or aggressive in trying to sell them products.In terms of innovativeness, this business seems to be doing well. It has a wide selection of products, including e-cigarettes, incense, and sunglasses. The staff has also been praised for being knowledgeable about the products they sell.However, one major issue that has been raised by some customers is the potential for counterfeit products. One customer reported being sold a counterfeit item, which they were not aware of until they got home. This is a serious issue that the business needs to address in order to maintain customer trust.The business has a wheelchair-accessible entrance, which is a plus for customers with mobility issues.Overall, this business has a good reputation, but it needs to work on addressing some of the concerns that have been raised by customers. With a little bit of effort, it could be an even better business.