San Antonio
Soarion Credit Union (Lackland Financial Center)
7.73
7.73
Overview
Soarion is a Federal Credit Union that offers savings, checking, low rate auto loans, credit cards, and more. Soarion Credit Union has branches in Columbus, Mississippi, San Antonio and Del Rio, Texas. Join today!
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
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Quality
Innovativeness
Pricing
Overall
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The Soarion Credit Union branch at Building 2180, Reese St Street, House 1285, San Antonio City, has received generally positive reviews from customers. The branch's pricing is considered excellent, with a score of 5.0 out of 5. The innovativeness of the branch, however, falls short, scoring 4.5 out of 5. On the other hand, the quality of service is slightly disappointing, with a score of 3.1 out of 5.Despite some mixed reviews, the majority of customers have praised the staff at the branch, particularly Rafael Mota, Melinda Markle, and Jordan Breakfield, for their exceptional customer service, professionalism, and friendliness. The staff has been commended for their ability to provide thorough assistance, patiently explain financial products, and resolve issues efficiently.One customer noted that the branch's accessibility features, including wheelchair-accessible parking and entrance, are a plus. However, some customers have mentioned that the branch's management has had some issues, with one customer experiencing a negative interaction with the manager, who was perceived as being dismissive and unhelpful.The branch's online presence is also worth noting, with a user-friendly website and a strong social media presence. However, some customers have reported issues with the branch's mobile app, with one customer experiencing difficulties with account access.Overall, while the Soarion Credit Union branch has its strengths and weaknesses, the majority of customers have reported positive experiences, particularly with the staff. With some improvements in management and quality of service, this branch has the potential to become an even better financial institution for its customers. This review is based on 50 customer reviews and feedback. The issues that need to be improved are related to management and quality of service.
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Categories
Automotive & Boat Service
Car Sales
Financial Service
Personal Loans
Mortgage Loans
ATM
Car finance and loan company
Mortgage lender
Credit union
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