This laundry service is convenient and saves a lot of time, but seems to have some issues with customer service. They don't offer refunds if the service is not provided as expected. They charge extra for same day shipping, but it's not always delivered on the same day. Customers have reported receiving someone else's order instead of their own. On the other hand, the staff is friendly and goes above and beyond for their clients, especially those who are older or in need of help. The service is LGBTQ+ friendly and identifies as Black-owned, which is a great feature. The business is open 24/7, which is very convenient for customers who have busy schedules. However, the website could use better instructions on the process for new customers, which can lead to some confusion and frustration. Despite some issues, the service seems to be popular among customers, with many giving it 5-star reviews. Overall, this laundry service is a good option for those who need a convenient and reliable service, but may need to be careful with the extra charges and potential mistakes.