The overall experience at Somerset Animal Clinic is satisfactory, with a score of 4.2 out of 5. While the quality of care is generally good, with a score of 3.9, there seems to be some inconsistency in the level of care provided to clients, as evidenced by some negative reviews. On the other hand, the pricing is highly rated, with a score of 5.0, indicating that clients find the costs to be reasonable. The clinic also demonstrates a high level of innovativeness, with a score of 4.9, suggesting that they are open to new ideas and approaches in animal care. However, it is worth noting that one of the major issues at this clinic is the miscommunication and mistakes in scheduling appointments, which has led to frustration and anger from some clients.