San Antonio
Sonterra Heights
13.07
13.07
Overview
Sonterra Heights offers 1, 2 & 3 bedroom apartments in North San Antonio, TX! Fantastic amenities + Great location in Stone Oak near Loop 1604. Click for more info!
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
Fitness center
Swimming pool
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Overall
Innovativeness
Quality
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Based on the review text, the business location of Sonterra Heights has received mostly negative feedback from residents. The overall score of 2.3 indicates a mediocre experience, with some positive aspects but many more negative ones. The quality of the apartments and maintenance services has been a major issue, with many residents complaining about bugs, roaches, and poor maintenance response times. The office staff has also been criticized for being unhelpful and unresponsive. Some residents have even reported being charged extra fees for issues that were not their fault.The pricing of the apartments has been seen as a major issue, with many residents feeling that the rent is too high for the quality of service and amenities provided. However, some residents have praised the pricing as being reasonable.The innovativeness of the business has been noted as a positive aspect, with some residents appreciating the efforts to improve the community and respond to resident concerns.Some of the negative comments mentioned include:* Many residents have reported issues with bugs and roaches in the apartments, with some even reporting that the infestation was severe.* Maintenance response times have been slow, with some residents reporting that it takes weeks or even months to get issues resolved.* The office staff has been criticized for being unhelpful and unresponsive, with some residents reporting that they have been ignored or dismissed.* Some residents have been charged extra fees for issues that were not their fault, leading to feelings of frustration and mistrust.* The business has been accused of being infested with pests, and having poor maintenance and office staff.* Some residents have reported being threatened or harassed by management or other residents, leading to feelings of fear and insecurity.Some of the positive comments mentioned include:* A few residents have praised the pricing as being reasonable.* Some residents have appreciated the efforts to improve the community and respond to resident concerns.* A few residents have reported positive experiences with the office staff, particularly Sarah, who has been praised for her helpfulness and kindness.Overall, the review text suggests that Sonterra Heights has many issues that need to be addressed in order to improve the resident experience. While some residents have reported positive experiences, the negative comments far outnumber the positive ones, indicating a need for significant improvement.
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Categories
Real Estate
Apartment rental agency
Apartment complex
Real Estate Agencies
Apartment Rental
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