This business has a relatively high overall score, suggesting that it meets most of the customers' expectations. However, the quality of services is a mixed bag, with some reviewers expressing disappointment and others having a pleasant experience. The prices are generally considered reasonable. One of the issues is the communication barrier, with some reviewers mentioning that the staff does not speak English fluently, which can lead to misunderstandings and poor service. Another issue is the inconsistency in the length of massages, with some reviewers feeling shortchanged. Overall, the business has its strengths, but it needs to improve in terms of quality and communication to better meet its customers' needs.