The location has a good reputation, with an overall score of 4.1 out of 5. The quality of the food is rated 4.2, suggesting that the sandwiches and salads are made to a high standard. The pricing is also reasonable, with a score of 4.4, indicating that the cost of the food is fair. The innovativeness of the location is rated 4.5, implying that the staff are willing to try new things and improve the customer experience. However, some customers have reported issues with the quality of the food, including expired milk and poor service. One customer even reported seeing a roach behind the counter, which is a major concern for any food establishment.