The hotel offers a relaxed atmosphere, making it a suitable option for those looking for a calm and peaceful stay. The outdoor pool and exercise room provide additional amenities, while the free breakfast, parking, and Wi-Fi are convenient perks. However, some guests have reported cleanliness issues, including sticky fingerprints, hair, and blood stains on sheets, as well as bed bugs and cockroaches. Additionally, some staff members have been described as rude and unhelpful, which may detract from the overall experience. Despite these issues, many guests have praised the hotel's location, which is close to downtown San Antonio and major attractions. The hotel's prices are also considered reasonable for the area. Overall, the hotel's strengths and weaknesses balance out to a mid-range rating. It's essential to note that the hotel's management has responded to some of the concerns, showing a willingness to address issues and improve the guest experience.