The business has a medium rating. The staff is very friendly and helpful, with many reviewers praising their excellent customer service. The rooms are generally clean, although some reviewers have noted that they could be cleaner, and some have experienced issues with bugs and dirty mattresses. The location is convenient, with many reviewers praising its proximity to the Riverwalk and other attractions. However, some reviewers have noted that the area can be a bit seedy at night, and that there are often homeless people and panhandlers in the area. The hotel offers free breakfast, but it's basic and not particularly impressive. Overall, it's a decent option for those looking for a budget-friendly place to stay in San Antonio, but it's not ideal for those looking for a luxury experience.Some of the notable issues with the hotel include a lack of cleanliness in some rooms, bugs and pests, and issues with the beds and mattresses. Some reviewers have also noted that the hotel can be noisy, with outside noise carrying into the rooms. Additionally, some reviewers have had issues with the hotel's policies, including being charged extra for services that they didn't receive.Despite these issues, many reviewers have praised the hotel's staff, who they say are friendly and helpful. The hotel's location is also a major plus, with many reviewers praising its proximity to the Riverwalk and other attractions. Overall, it's a decent option for those looking for a budget-friendly place to stay in San Antonio, but it's not ideal for those looking for a luxury experience.