This travel agency seems to have mixed reviews. On one hand, many customers are extremely satisfied with their services, mentioning that their agents, such as Robert Miranda, are friendly and helpful in booking their vacations. They also appreciate the variety of travel options and the opportunity to win free trips. However, some customers have reported issues with the agency's practices, including not clearly disclosing the costs associated with their travel packages and having difficulties with cancellations and refunds. In one case, a customer was able to resolve the issue with the agency's owner, who honored the refund policy. There have been several instances where customers felt misled or scammed by the agency's representatives, which has led to a lower overall rating. It's worth noting that the agency's working hours are 24/7, and they have a wheelchair-accessible parking lot. Despite some of the negative reviews, it seems that the agency has made an effort to address customer concerns and resolve issues. However, potential customers should be cautious and carefully review the terms and conditions of any travel package they consider purchasing. The agency's co-branding with Superior Tour & Travel may also be worth researching.