San Antonio
Sutton House Apartments
9.56
9.56
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Swimming pool
On-site parking
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Overall
Quality
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The business at 11711 Wall St Street, San Antonio, seems to have mixed reviews from its residents. The overall rating of 3.4 suggests that there are some issues with the quality of service and management, but the pricing is relatively fair. On the other hand, some reviewers have praised the maintenance staff and the amenities, such as the swimming pool and wheelchair accessibility.However, there are also some red flags. Some reviewers have reported issues with broken appliances, roaches, and mold. There are also concerns about the management company's communication and responsiveness. One reviewer even reported being overcharged for carpet replacement and had to pay $500 for a "new" carpet that had stains.Despite these issues, the business has also received praise for its friendly staff and convenient location. Some reviewers have mentioned that the maintenance staff is responsive and helpful, and the office staff is nice and accommodating.One issue that stands out is the lack of security measures, which has led to break-ins and theft. Some reviewers have mentioned that the complex has no gates or security cameras, making it an attractive target for thieves.Overall, it seems that the business has its strengths and weaknesses. While it may not be the worst place to live, it's essential to be aware of the potential issues and to carefully review the lease agreement and any contracts before signing. It's also crucial to communicate with the management company and maintenance staff to ensure that any problems are addressed promptly.To address the issues mentioned by reviewers, the business could consider investing in security cameras and gates to improve safety and security. They could also provide more transparency about the carpet replacement policy and ensure that all work orders are completed in a timely manner. By taking these steps, the business can improve the overall quality of service and management, making it a more desirable place to live for its residents.
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Categories
Real Estate
Apartment complex
Apartment Rental
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