The business provides average overall service, with some variability in quality. While some customers report issues with oil dripping on their garage floors, others praise the staff for their professionalism and courtesy. Pricing seems to be a strong point, with some customers finding it competitive and others appreciating the military discount. However, innovativeness is not particularly notable, with some customers commenting on the lack of a direct phone line to the shop manager.The staff is generally friendly and professional, with some standout employees like Shaq and Jaime receiving high praise for their excellent customer service. However, some customers have reported issues with the quality of service, including oil dripping on their garage floors and a lack of follow-through on services promised. The business seems to be making an effort to be convenient, with some customers appreciating the ability to stay in their car while the oil change is being done. However, the business could improve by addressing the issues reported by some customers and providing more transparent communication about services and pricing.Overall, the business is a solid choice for oil changes, but customers should be aware of the potential issues and communicate their needs clearly to the staff.