The office's location is very convenient, being in Building 10607, Liberty Field Street, Suite 103, San Antonio City, and has working hours that allow for easy scheduling. However, some issues have been reported with the transition to new staff after the retirement of the former doctor, including canceled appointments, difficulty in reaching the office, and delays in receiving lab results. Some clients have also expressed dissatisfaction with the office's customer service and lack of empathy for patients' needs. Despite these issues, the office has a clean and professional environment, and the staff is generally friendly and helpful. The doctor, Dr. Nieto, is highly recommended for her attentive and caring approach, but it seems that not all staff members share the same qualities.