San Antonio
Texas Department of Public Safety
14.37
14.37
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
Quality
Pricing
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The Universal City DPS location has an overall score of 3.1 out of 5. The quality of service is mediocre, with a score of 2.7. However, the pricing is reasonable, with a score of 4.1. Unfortunately, there is not enough information to provide a score for innovativeness.The location is wheelchair accessible, with a parking lot and entrance that cater to people with disabilities. The working hours are from 8:00 AM to 5:00 PM, Monday to Friday, with extended hours on Tuesday until 6:00 PM. However, it is closed on Saturday and Sunday.The staff at the location seems to be inconsistent in their performance, with some employees being friendly and helpful, while others are unfriendly and unhelpful. There have been reports of long wait times, despite having appointments, and some customers have had to wait for several hours to be seen. The location also seems to be understaffed, with some customers having to wait in line for an extended period of time.One major issue that has been reported is the lack of flexibility in the scheduling system. Some customers have reported that they were unable to schedule an appointment for several months in advance, and had to wait for several weeks to be seen. Additionally, some customers have reported that the staff is not willing to work with them to resolve issues or find alternative solutions.Despite these issues, some customers have reported having positive experiences at the location. They have reported that the staff was friendly and helpful, and that the location was clean and well-maintained. However, these positive experiences are not enough to outweigh the negative experiences reported by many customers.In order to improve, the location should consider implementing a more flexible scheduling system, and providing more training to staff on customer service and conflict resolution. Additionally, the location should consider increasing the number of staff on hand to reduce wait times and improve the overall customer experience.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
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Friday
Saturday
Categories
Education & Learning
Driver's license office
Driving Schools
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