The business location, Elmendorf State 2118 S Zarzamora St Street, San Antonio City, is a Government Service office that appears to be understaffed and inefficient. Many customers have reported having difficulty getting help from the office, with some even claiming that their cases were mishandled. Several reviewers mentioned that the staff seemed unqualified for the job and took a long time to resolve cases. In some instances, the office has been accused of prioritizing the interests of one parent over the other, leading to negative outcomes for the children involved. Some customers have also reported feeling disrespected and unheard by the staff. On the other hand, one reviewer praised the office's helpfulness and credited a staff member named Monica for providing good service. However, this positive review is not enough to counterbalance the many negative comments about the office's performance. Overall, the office seems to be struggling with providing adequate support to its customers, and its reputation suffers as a result.